Below is the policy which is posted on your shop and visible to your customers.
For Wahool Shop Orders
-
Unconditional Returns/Exchanges - A full-priced item may be returned to us within fourteen (14) days from the delivery date for a full refund/exchange (see below for non-refundable items). To be eligible for a return, your customer's item must be unused, unwashed and returned in the original package with tags in tact. The following items will not be eligible for a refund: any discounted promotional items (except quality issues), tights, lingerie, event/party supplies, jewelries and accessories.
-
Defective/Damaged Product - Your customer has fourteen (14) days from delivery to notify us if their product/s are defective/damaged. Photographic evidence of the product defect or damage is required. The customer will submit a refund request in the app and we will assess the claim and respond. If the claim is substantiated, we will offer either a replacement or full refund.
-
Wrong Product/Doesn't Match Product Info- Your customer has fourteen (14) days from delivery to notify us if the wrong product was delivered or the product does not match the corresponding description, in terms of color, material, or size, etc. Photographic evidence of the product package and item are required. The customer will submit a refund request in the app and we will assess the claim and respond. If the claim is substantiated, we will offer either a replacement or full refund.
-
Wrong Quantity Delivered/Missing Item - Your customer has fourteen (14) days from delivery to notify us if the wrong quantity of items was delivered or there was a missing item. Photographic evidence of the product package and item are required. The customer will submit a refund request in the app and we will assess the claim and respond. If the claim is substantiated, we will offer either a ship the missing/wrong items or a full refund.
-
Packaged Refused On Delivery - If your customers refuse a package it will be shipped back to our US processing center where it will be marked as a returned item. When you request a refund for this returned item we will pass the return shipping cost to your customer and refund their money minus the shipping cost.
For Shopify/Tiktok Orders
-
Unconditional Returns/Exchanges - A full-priced item may be returned to us within seven (7) days from the delivery date for a full refund/exchange (see below for non-refundable items). To be eligible for a return, your customer's item must be unused, unwashed and returned in the original package with tags in tact. The following items will not be eligible for a refund: any discounted promotional items (except quality issues), tights, lingerie, event/party supplies, jewelries and accessories.
-
Defective/Damaged Product - Your customer has seven (7) days from delivery to notify us if their product/s are defective/damaged. Photographic evidence of the product defect or damage is required. The customer will submit a refund request in the app and we will assess the claim and respond. If the claim is substantiated, we will offer either a replacement or full refund.
-
Wrong Product/Doesn't Match Product Info- Your customer has seven (7) days from delivery to notify us if the wrong product was delivered or the product does not match the corresponding description, in terms of color, material, or size, etc. Photographic evidence of the product package and item are required. The customer will submit a refund request in the app and we will assess the claim and respond. If the claim is substantiated, we will offer either a replacement or full refund.
-
Wrong Quantity Delivered/Missing Item - Your customer has seven (7) days from delivery to notify us if the wrong quantity of items was delivered or there was a missing item. Photographic evidence of the product package and item are required. The customer will submit a refund request in the app and we will assess the claim and respond. If the claim is substantiated, we will offer either a ship the missing/wrong items or a full refund.
-
Packaged Refused On Delivery - If your customers refuse a package it will be shipped back to our US processing center where it will be marked as a returned item. When you request a refund for this returned item, we will pass the return shipping cost to your customer and refund their money minus the shipping cost.