How does Wahool handle my customer returns & refunds?

How to Return and Refund Customer Orders: An Easy Step-by-Step Guide with Our Updated System

The process for returning or receiving a refund on your products has been made easier with our updated system. To initiate a refund, customers should go to your order page and select the items you wish to return. They will then provide the reason for the return and their preferred resolution type.

Once they submit the return/refund request, our customer service team will review the  request and them an email with their response. If the refund request is approved, we will provide them with a return shipping label which they can print out and attach to their return package. They will then take the package to the nearest courier to complete the return process.

In the case of approved refunds, once we receive the item back in our warehouse, the funds will be credited back to the original payment method used for the purchase usually within 3-5 business days. 

If you have any questions or concerns regarding the refund process, please feel free to email us at