Below is our policy for shop owners who purchase any product samples through our product library.
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Unconditional Returns/Exchanges - A full-priced item may be returned to us within seven (7) days from the delivery date for a full refund/exchange (see below for non-refundable items). To be eligible for a return, your customer's item must be unused, unwashed and returned in the original package with tags in tact. The following items will not be eligible for a refund: any discounted promotional items (except quality issues), tights, lingerie, event/party supplies, jewelries and accessories.
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Defective/Damaged Product - You have seven (7) days from the delivery date to notify us if your product/s are defective/damaged upon receipt of the items. Photographic evidence of the product defect or damage is required. Please submit a refund request in the app and we will assess the claim and respond. If the claim is substantiated, we will offer either a replacement or full refund.
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Wrong Product/Doesn't Match Product Info - You have seven (7) days from delivery to notify us if the wrong product was delivered or the product does not match the corresponding description, in terms of color, material, or size, etc. Photographic evidence of the product package and item are required. Please submit a refund request in the app and we will assess the claim and respond. If the claim is substantiated, we will offer either a replacement or full refund.
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Wrong Quantity Delivered/Missing Item - You have seven (7) days from delivery to notify us if the wrong quantity of items was delivered or there was a missing item. Photographic evidence of the product package and item are required. Please submit a refund request in the app and we will assess the claim and respond. If the claim is substantiated, we will offer either a ship the missing/wrong items or a full refund.